Delivery / Exchanges / Refunds
Within each product description, we shall indicate if the item can be posted. This cost will be included in the price – and we’ll take it from there. If the item is not suitable for posting ( due to size, weight, fragility etc ), it will require picking up in person or collecting by the courier of your choice. You will need to make the arrangements & payment for this with them. You will find a few suggestions for transporting goods at the bottom of this page. We shall ensure that items are ready for collection on the date/time agreed.
Items are usually sent out within 48 hours after receipt of payment. However, please allow up to 7 days for delivery – and possibly longer overseas.
Exchanges are subject to availability. In the event that the item you requested for an exchange is no longer available, a refund will be processed as stated below.
Refunds will be processed using the same form of payment of the original order. For credit card refunds, please allow 1 or 2 billing cycles for the credit to appear on your statement.
Refunds will include product amount only. In the event that an incorrect item was shipped, or if products were flawed or damaged in transit, we will also include the delivery charges in your refund.
Please allow up to 28 days for receipt of your refund/exchange.
We’re unable to reimburse for any postage unless the product is defective or we made an error fulfilling your order. Customs, duties, taxes and any other similar charges are the sole responsibility of the customer and cannot be refunded.
We stock items that are in good, vintage and antique condition. Objects may show signs of previous use, but nothing that could be considered damaged or detrimental to its appearance. If anything, we feel that these signs of a past history enhance the objects.
Our descriptions & accompanying photos should give you all the information you require regarding the items; however, if there’s anything further you wish to know, then please get in touch.
Below are a few recommended shipping & delivery options from which to choose; simply click on each banner. The postcode for collection is SY23 4BE.
